Data & Privacy
kopk Privacy Policy – How We Handle Your Data
Your privacy matters to kopk. This policy explains exactly what personal information we collect, why we collect it, how it is stored, and the rights you have over your own data.
Introduction
kopk ("we", "us", "our") operates kopk.bio, an online casino and sports betting platform serving players across Bangladesh. We are committed to handling the personal data of our users — including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — responsibly, transparently, and in accordance with internationally recognised data protection standards.
By registering a kopk account or using the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described herein. If you do not agree with this policy, you must not use kopk.bio. This policy should be read alongside our Terms & Conditions, which govern your use of the platform more broadly.
Privacy at a Glance
The six principles below summarise how kopk approaches your privacy. Full details are in the sections that follow.
Minimal Collection
We collect only the data needed to operate your account, process payments, and meet compliance obligations.
SSL Encryption
All data in transit is protected by SSL encryption. Stored data is secured using industry-standard access controls.
No Data Sales
Your personal data is never sold or traded to third-party advertisers or data brokers under any circumstances.
Your Control
You may request access to, correction of, or deletion of your personal data at any time by contacting support.
Right to Erasure
Closed accounts are anonymised after the legally required retention period expires. We do not retain data indefinitely.
Contact Us
For any privacy-related query, write to [email protected]. We aim to respond within 5 business days.
What Personal Data We Collect
The data we collect falls into five categories. We collect each category for a specific purpose, as described below.
How We Use Your Personal Data
1Account Operation and Service Delivery
We use your identity, contact, and financial data to create and maintain your account, authenticate your login, process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, deliver game access, resolve support queries, and communicate important account notices including changes to these policies.
2Compliance and Fraud Prevention
We use identity and transaction data to verify your age and identity in accordance with our KYC obligations, detect and investigate fraud, money laundering, and prohibited conduct, and comply with applicable legal and regulatory requirements. Where we are legally required to report suspicious activity to authorities, we will do so without notifying the account holder.
3Responsible Gaming Monitoring
We analyse gaming and transaction data to identify patterns that may indicate problem gambling — such as rapid bet escalation, frequent large deposits, or unusual session lengths. Where such patterns are detected, our responsible gaming team may reach out to the player proactively. Data used for this purpose is never shared externally outside of regulatory reporting obligations.
4Service Improvement and Analytics
We use aggregated and anonymised technical and gaming data to improve platform performance, identify and fix technical issues, optimise the game lobby and payment flows, and understand how players interact with the platform. This data does not identify you individually and is used in aggregate form only.
Legal Basis for Processing
kopk processes your personal data under one or more of the following legal bases, depending on the nature of the processing activity.
5Contractual Necessity
Processing your identity, contact, financial, and gaming data is necessary for kopk to perform the contract with you — specifically, to operate your account, process payments, and provide game access. Without this processing, kopk cannot deliver its services.
6Legal Obligation
kopk is required by applicable law to collect and retain KYC documentation, transaction records, and activity logs for specified minimum periods. This processing is non-negotiable and cannot be opted out of — it is a condition of kopk operating a platform that handles real-money transactions.
7Legitimate Interests
kopk processes technical data and aggregated usage data on the basis of legitimate interests — specifically, the interests of operating a secure, well-functioning platform, preventing fraud, and improving user experience. Where we rely on legitimate interests, we have assessed that our interests do not override your fundamental privacy rights.
Sharing Your Data with Third Parties
kopk shares personal data only in the three circumstances described below. We do not sell data. All third-party recipients are bound by written data processing agreements.
8Payment Processors
To process deposits and withdrawals, kopk shares the minimum necessary financial identifiers with bKash, Nagad, Rocket, Upay, and partner banks. These processors receive only the data required to execute the specific transaction. They are contractually prohibited from using your data for any other purpose.
9Game Technology Providers
Live casino and RNG game providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming receive a session token and player account identifier to deliver game sessions. They do not receive your full identity, payment details, or contact information. Game round data is logged by both kopk and the relevant provider for audit and dispute resolution purposes.
10Legal and Regulatory Authorities
Where kopk is required by law, court order, or regulatory direction to disclose personal data, we will comply with that obligation. We will notify the affected account holder where we are legally permitted to do so. We will not voluntarily disclose personal data to law enforcement agencies beyond the scope of our legal obligations.
Cookies and Tracking Technologies
kopk.bio uses three categories of cookies. You can manage cookie preferences via your browser settings, though disabling essential cookies may affect platform functionality.
kopk does not use advertising or retargeting cookies. We do not allow third-party ad networks to place tracking cookies on kopk.bio.
Data Retention
kopk retains personal data for as long as your account remains active and for a minimum period of 5 years following account closure, in order to satisfy legal and regulatory record-keeping obligations. Transaction records, KYC documentation, and gaming history are retained for the full 5-year period regardless of account status. Technical log data (IP addresses, session logs) is retained for 12 months then automatically purged.
Once the applicable retention period expires, kopk anonymises or securely deletes your personal data. Anonymised data — from which you cannot be identified — may be retained indefinitely for statistical and platform improvement purposes. You may request early deletion of certain categories of data by contacting support, subject to kopk's ability to fulfil its legal retention obligations.
Your Privacy Rights
As a kopk account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected].
11Right of Access
You may request a copy of all personal data kopk holds about you. We will provide this in a structured, readable format within 30 days of receiving a verified request. The first request in any 12-month period is provided free of charge; subsequent requests may incur a reasonable administrative fee.
12Right to Rectification
If you believe kopk holds inaccurate or incomplete personal data about you, you may request that we correct or complete it. Corrections to identity data may require you to provide updated verification documents. We will action verified rectification requests within 14 days.
13Right to Erasure
You may request deletion of your personal data where: it is no longer necessary for the purpose it was collected; you withdraw consent and there is no other legal basis for processing; or the data has been unlawfully processed. The right to erasure is not absolute — kopk may be required to retain certain data for legal compliance purposes, in which case we will inform you of the categories retained and the reason.
14Right to Object
You may object to kopk processing your personal data for direct marketing purposes at any time, with immediate effect. You may also object to processing based on legitimate interests. Where you object, kopk will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.
Data Security
kopk implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. All data transmitted between your device and kopk.bio is encrypted via SSL. Stored personal data is held on access-controlled servers. Our internal access control policy restricts access to personal data to staff members who require it to perform their job functions, and all such staff are bound by confidentiality obligations.
No security system is impenetrable. In the unlikely event of a data breach that affects your personal data, kopk will notify you without undue delay and will take all reasonable steps to contain the breach and minimise harm. You can help protect your account by choosing a strong, unique password and never sharing your kopk login credentials with anyone.
Contact and Policy Amendments
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please contact our Data Privacy team. We aim to acknowledge all privacy-related contacts within 2 business days and to resolve substantive requests within 30 days.
Email us at: [email protected]
kopk reserves the right to amend this Privacy Policy at any time. Where amendments are material, registered players will be notified via email or an in-platform notice at least 7 days before the change takes effect. The current version of this policy is always accessible at kopk.bio/privacy-policy. Continued use of the platform after an amendment takes effect constitutes acceptance of the revised policy.
Have Questions About Your Privacy?
Check our FAQ for quick answers, or explore the kopk Casino lobby and enjoy a secure gaming experience backed by SSL encryption.